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Working together to obtain the best possible result.

If you have a deadline for your updates, try to plan well ahead in order to schedule your service in a timely manner. Make sure to provide us with all necessary content and instruction. Send readable text/image format files via email or CD or DVD media for heavy documents.

Your request for update must be received via email at Update@cybird.com. Every email received will be answered and will initiate the countdown process to completion. You will also receive a follow up call whenever needed, so make sure to include a phone number where you can be reached.

What kind of time frame can you expect from us?

• Time Evaluation of your request for updates: within 1 to 2 business days
  
• Update completion / up to 3 hours: within 2 business days
• Update completion / 4 hours and up: within 3 to 5 business days depending on work load.

Preparation and evaluation.

• We systematically inform you on our completion time frame and the corresponding cost before we get started.
• We cannot get started until we receive your approval via email
• We will include the time and cost that was necessary to prepare the evaluation (From 15 min to 2 hours max.). Preparation will remain at your charge in all cases.

Updates are done BUT you cannot see them on your site...

• Make sure to empty your web browser cache or you may not see your updates. Closing the web browser will not help with this "problem".
• To empty the cache you must select the proper option in your web browser and empty the cache from there manually everytime.
• In Firefox the Empty Cache option is in Tools/Clear Private Data.
• In Internet Explorer it is in Tools/Internet Options.

For Pricing Information, please click here!

E-mail us at update@cybird.com for an evaluation of your coming updates. We look forward to providing you with excellent professional Web services and solutions.